Contact Wellpoint Iowa, Inc.

Medicaid contacts

Contact Provider Services for member eligibility, prior authorizations and claims payments or disputes.

Medicaid Provider Services





Receive email from Wellpoint

Wellpoint is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

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Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Wellpoint Iowa, Inc. provider self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Wellpoint associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Medicare contacts

Contact the Provider Services Dedicated Service Unit (DSU) for member eligibility, prior authorization, 24-hour Nurse HelpLine and pharmacy services.

Medicare Provider Services



Medicare paper claims submissions

Mail to:

Wellpoint Iowa, Inc.
P.O. Box 61010
Virginia Beach, VA 23466-1010

Medicare prior authorizations




Home health, durable medical equipment, therapies and discharge planning: 1-888-235-8468
Concurrent clinical review documentation: 1-888-700-2197
Behavioral health (inpatient): 1-844-430-1702
Behavioral health (outpatient): 1-844-430-1703
Initial admission notifications and all other services: 1-800-964-3627

Provider tools & resources

Interested in becoming a provider in the Wellpoint network?

We look forward to working with you to provide quality service for our members.

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