Contact Wellpoint Iowa, Inc.
Medicaid contacts
Contact Provider Services for member eligibility, prior authorizations and claims payments or disputes.
Medicaid Provider Services
Phone:
Fax:
Receive email from Wellpoint
Wellpoint is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a provider relationship management representative
Did you know that most questions and issues can be resolved by using the Wellpoint provider self-service tools? Please use Availity Essentials for inquiries like payment disputes, provider data updates, claims status, member eligibility, and more. You can also live chat with a Wellpoint associate from within the Availity Essentials Portal using Payer Spaces.
For other issues, please message a provider relationship management representative.
Medicare contacts
Contact the Provider Services Dedicated Service Unit (DSU) for member eligibility, prior authorization, 24-hour Nurse HelpLine and pharmacy services.
Medicare Provider Services
Phone:
Medicare paper claims submissions
Mail to:
Wellpoint Iowa, Inc.
P.O. Box 61010
Virginia Beach, VA 23466-1010
Medicare prior authorizations
Phone:
Fax:
Home health, durable medical equipment, therapies and discharge planning: 1-888-235-8468
Concurrent clinical review documentation: 1-888-700-2197
Behavioral health (inpatient): 1-844-430-1702
Behavioral health (outpatient): 1-844-430-1703
Initial admission notifications and all other services: 1-800-964-3627
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Policies, Guidelines & Manuals
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Electronic Data Interchange
Interested in becoming a provider in the Wellpoint network?
We look forward to working with you to provide quality service for our members.
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