Continuing medical education


Applying best practices

Numerous studies have shown that a patient’s primary healthcare experience and, to some extent, their healthcare outcomes are largely dependent upon provider and member interactions. That’s why Wellpoint has an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse enrollee population.

Through the use of compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.



Continue your learning

As more CME/CEU courses become available, you can find them here.


Improving the Patient Experience

What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet, or computer. Providers may apply their completion of the course toward continuing medical education (CME) credit certification. The training has been reviewed and is acceptable for up to one prescribed credit by the American Academy of Family Physicians.

* This curriculum is available at no cost to providers and their clinical staff nationwide.

** This enduring material activity, What Matters Most: Improving the Patient Experience, has been reviewed and is acceptable for up to 1.00 elective credit(s) by the American Academy of Family Physicians. AAFP certification begins May 1, 2020. Term of approval is for one year from this date. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

How will this benefit you and your office staff?

You will learn tips and techniques to:

  • Improve communication skills
  • Build patient trust and commitment
  • Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey

CAHPS resources

What Is Patient Experience?

Physician Communication and Patient Adherence to Treatment: A Meta-analysis

Related topics


Resources to further every provider’s education

Home to all the training and onboarding resources that every provider—new or experienced—can use to further their education.


Tools to offer culturally competent care

To best serve our diverse populations, it is important for our providers to have the knowledge, resources, and tools to provide the best care to all our members.


Events to keep you up to date

Find upcoming webinars, training sessions, and other events to keep you up to date on available learning opportunities.

Provider tools & resources

Interested in becoming a provider in our network?

We look forward to working with you to provide quality services to our members.

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