Numerous studies have shown that a patient’s primary health care experience and, to some extent, their health care outcomes are largely dependent upon health care provider and patient interactions. That is why Wellpoint offers an online learning site called My Diverse Patients.
Through use of compelling real-life stories and practical strategies for implementing patient care, learn how to apply best practices and communicate with your diverse patient population.
Our course, What Matters Most: Improving the Patient Experience, can be accessed using your smartphone, tablet or computer. Continuing medical education (CME) credits are available for this and many other courses.
You’ll learn tips and techniques to:
*CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Like you, Wellpoint is committed to improving the patient experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.
The My Diverse Patient website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.