Case management
Our case managers help make health care easier and less overwhelming for our members. Case managers work with members to help them understand the types of services we offer to them and how to participate in their own care.
Your patients may already be working with one of our case managers. If not, or if they need help contacting their case manager, please have them contact Member Services
Our case managers may call our members if:
- They or you, their health care provider, think case management might help the member
- They have just gotten out of the hospital and need help with follow-up visits to other doctors
- They are going to the emergency room (ER) often for non-urgent care
- They call our 24-hour Nurse HelpLine and need more follow-up for ongoing care
- They have serious physical problems and need more help managing their health
- They have behavioral health problems and need more help working with all their doctors
Case managers can also help with:
- Setting up health care services for the member
- Getting referrals and prior authorizations
- Checking a member’s plan of care
From time to time, members may have questions about calls they receive from one of our case managers. When we call, a nurse or social worker will:
- Always identify themselves with their name, title and position with Wellpoint
- Tell the member about the services we offer
- Talk to the member about their health and how they are handling different parts of their life