Wellpoint offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.
Training and tutorials
Provider Pathways eLearning
Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Wellpoint. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff.
Caring for diverse patients toolkit
Caring for Diverse Populations Toolkit is a comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients. It's also an educational resource that offers a foundation for doing business with Wellpoint.
Resources for working with diverse patients
Wellpoint offers resources to support your diverse patient panel on the provider website. MyDiversePatients.com offers tools and resources, including continuing medical education (CME) courses at no cost.
The provider manual provides key administrative information, including the quality improvement program, the Utilization Management program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Screening, Brief Intervention, and Referral to Treatment (SBIRT)
A clinicians' tool for identifying risky behaviors and providing appropriate intervention.
Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence-based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders.
The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD).
If you wish to print SBIRT educational materials, please review the links to obtain a downloadable flier and brochure. For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations consultant.
Learn about Availity
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity account. You can find instructions for locating and using these tools on the Learn about Availity page.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub
- Learn about Availity
- Prior Authorization lookup tool
- Prior Authorization requirements
- Claims overview
- Member eligibility & pharmacy overview
- Provider manual and guides
- Training Academy
- Pharmacy information
- Electronic Data Interchange (EDI)