Behavioral health

Integrated healthcare

Wellpoint facilitates integrated physical and behavioral health services as a vital part of healthcare. Our mission is to address the physical and behavioral health care of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members.

We work collaboratively with hospitals, group practices, independent behavioral healthcare providers, community, government agencies, human service districts and other resources. This enables Wellpoint to successfully meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.

Behavioral health prior authorization

Providers may request prior authorization for services by:

Using our preferred method online via Interactive Care Reviewer, which is accessed through the Availity Essentials .

Dedicated behavioral health fax lines:

Faxing precertification requests to our dedicated behavioral health fax lines:

Inpatient services:


Outpatient services:


Provider Services:



Provider tools & resources

Interested in becoming a provider in the Wellpoint network?

We look forward to working with you to provide quality services to our members.

Join our network